Frequently Asked Questions

Download FAQ PDF

Choosing a programme

How long does a licence last?

You will have access to the programme for a minimum of 12 months.

Can I pay by subscription?

Yes. If the programme costs more than £100, you can set up monthly or quarterly payments for a minimum 12-month period. Please note that monthly and quarterly subscriptions continue automatically until you cancel the payments. To cancel a subscription after the minimum period, please email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I purchase access for less than 12 months?

No. All licences are for a minimum of 12 months. This enables learners to gain the maximum benefit from our programmes.

Can more than one person use a single licence?

No. When you register for our programmes, you will be asked to agree to our terms and conditions, which state that the learning material is for your use only. If you wish to purchase licences for multiple users, please This email address is being protected from spambots. You need JavaScript enabled to view it..

Can I have access for more than 12 months?

Yes. If you purchase a licence and pay the full amount in one transaction, you can renew your licence at the end of 12 months by re-registering. To do this, click on the register button on the relevant programme page and log in as an existing user using the hyperlink at the bottom of the page. Proceed through the registration process as normal. You can then continue to access your existing account and previous learning history.

If you have purchased a licence and pay by monthly or quarterly subscription then your payments continue automatically and you do not need to re-register.

Can I purchase more than one programme?

Yes, absolutely. Make sure that you log in before purchasing another programme and your account will list all the programmes you have purchased in one area.

Are institutional licences available for organisations?


Making a purchase

How can I purchase a licence to access the programmes?

Simply click on the register button at the bottom of the relevant programme page on our website. This will take you to a registration page where you can pay for the programme by credit card or PayPal.

You can also pay by monthly or quarterly subscription for programmes costing £100 or more. Once payment has been confirmed, you will receive login details via email. You can then access the e-learning instantly.

Find out more about our licensing arrangements.

I don’t have a credit card or PayPal account. How can I pay?

You can pay by bank transfer. Please email us and we will send you an invoice with the relevant banking details. Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Unfortunately, we cannot accept cash or payment over the phone.

Do I have to purchase a full programme?

Individual modules can be purchased for some programmes, including Radiology (R-ITI), Anaesthesia (e-LA), Pain Management, Advanced Radiotherapy, Sexual and Reproductive Healthcare, and Sexual Health and HIV.


Accessing our programmes

How long does a licence last?

You will have access to the programme for a minimum of 12 months.

Can I pay by subscription?

Yes. If the programme costs more than £100, you can set up monthly or quarterly payments for a minimum 12-month period. Please note that monthly and quarterly subscriptions continue automatically until you cancel the payments. To cancel a subscription after the minimum period, please email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I purchase access for less than 12 months?

No. All licences are for a minimum of 12 months. This enables learners to gain the maximum benefit from our programmes.

Can more than one person use a single licence?

No. When you register for our programmes, you will be asked to agree to our terms and conditions, which state that the learning material is for your use only. If you wish to purchase licences for multiple users, please This email address is being protected from spambots. You need JavaScript enabled to view it..

Can I have access for more than 12 months?

Yes. If you purchase a licence and pay the full amount in one transaction, you can renew your licence at the end of 12 months by re-registering. To do this, click on the register button on the relevant programme page and log in as an existing user using the hyperlink at the bottom of the page. Proceed through the registration process as normal. You can then continue to access your existing account and previous learning history.

If you have purchased a licence and pay by monthly or quarterly subscription then your payments continue automatically and you do not need to re-register.

Can I purchase more than one programme?

Yes, absolutely. Make sure that you log in before purchasing another programme and your account will list all the programmes you have purchased in one area.

Are institutional licences available for organisations?


Using our e-learning resources

How do I access the content once I have paid?

Once you have purchased a licence, you will receive login details via email. You can also download a quick start guide.

Can I use my own computer to access the e-learning?

Our learning management system is compatible with most operating systems and web browsers. Check your device compatibility.

You can also take a look at the list of compatible web browsers.

Can I access the content on my smartphone or tablet?

Yes. You can access the learning material from your smartphone provided you have Internet access. The content has been designed to be responsive on mobile devices.

Further information is available on the following support pages.

Please note that a very small proportion of our content has been created using Adobe Flash, which will not display on mobile devices.

I am having difficulties accessing the e-learning?

If you are having any technical difficulties, please take a look at the following support pages or This email address is being protected from spambots. You need JavaScript enabled to view it..

I am a healthcare manager and I would like my staff to access the programme on our bespoke learning management system. Is this possible?

Ideally, we recommend that you use our purpose-built learning management system, ‘The Hub’, which gives you full functionality and enables you to download any relevant certificates. We would not normally provide content for hosting on other learning systems as it would be difficult to ensure that the content is up to date.

It may be possible to launch content from another learning management system either via ‘single sign on’ to the Hub or via ‘AICC’. The learning content is both SCORM 1.2 and HTML5 compliant. If you would like to discuss this further, please email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are interested in launching content on your own learning management system, you can take a look at two documents produced by our partner, e-Learning for Healthcare:
Solutions to the SCORM Cross Domain Scripting Issue
Accessing HEE e-LfH's e-learning content from a local LMS


If you have any further questions or need clarification on these issues, please do not hesitate to email us: This email address is being protected from spambots. You need JavaScript enabled to view it.